Shipping & Returns
Terms and Conditions

We are working with a company named Powertex in Eau Claire, Wisconsin to bring you this official JSTOR gear. They operate this website and handle orders on our behalf.

If you have any questions for Powertex that are not answered by the information below, you can reach them at (855)717-9103 or jstor@ptxstore.com and they will be happy to help you.

We are interested in your feedback! Please send your comments and suggestions to the JSTOR Education & Outreach Team.

Thank you for your support of JSTOR.


PRICING: Prices shown are subject to change without notice.


RETURNS: We gladly accept returns of unworn, unwashed merchandise for full refund or exchange within 30 calendar days of purchase for a refund. We fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange. In all cases of defective items, refunds will be made in the form of the original payment. We are able to refund shipping and handling charges only in the case of manufacturer defects.


We will not accept returns on customized merchandise except in case of manufacturer defect.


To return an item, simply fill out the form on the back of your original packing slip. In the event that you have lost your original packing slip, please contact customer service to have a return form emailed to you. If your return is for a defective item, please contact customer service before sending back your package for a return service label. For all normal returns and exchanges, simply ship the form, along with the product you wish to exchange, to the address listed below.


Note: Returns must be sent via UPS or FedEx for verified delivery. This will ensure a tracking number for a lost or delayed package in order to verify exchanges.


Please return products to:
JSTOR Gear Store Product Returns
Attn. Returns
5655 State Road 93
Eau Claire, WI 54701


BACKORDERS: We work hard to endure prompt deliver of your order. However, if for some reason a specific product is on back order, we will contact you by phone or e-mail to notify you of the delay. We will give you an estimated delivery date or allow you to change your order for an item that is currently in stock.


ARTWORK AND COPYRIGHTS: Powertex and its affiliates retain copyrights to all artwork. Additionally, all designs displayed in this publication are copyright © 2017 JSTOR Gear and Powertex Group, Inc. Duplication, modification or imitation is strictly prohibited.


DELIVERY: Please allow 14 days for delivery.


PAYMENT: Payment must be made by credit card. All pricing is in U.S. dollars. A valid telephone number and email address is required for all orders.


E-Commerce online store and promotional products Managed by Powertex Group.


Shipping Terms
Recommended Shipping Selections
Lower 48 US States STANDARD SHIPPING
Alaska, Hawaii, and Canada US POSTAL SERVICE
International US POSTAL SERVICE

 

Any order placed within the lower 48 continental United States should select STANDARD SHIPPING ( UPS or UPS SurePost at shippers discretion ) and must contain a physical street mailing address (P.O. Boxes only available for SurePost orders). Orders placed outside of the lower 48 continental United States should select US POSTAL SERVICE and will charged accordingly.

 

STANDARD SHIPPING: All shipping calculations are based on standard UPS/UPS SurePost zone shipping tables for international and domestic shipments. All pricing for orders are in US dollars and must contain a valid email address and telephone number. UPS orders will not ship to a PO Box. Duties, taxes, and tariffs are the responsibility of the individual purchasing the goods. The duties, taxes, and tariffs are NOT included in the cost of goods nor any additional shipping and handling charges that may occur. For this reason, we strongly encourage that prior to placing an order, international customers should check with their local brokerage office to see what import or customs fees they will be charged to receive their order if they elect to have it shipped UPS.

 

US POSTAL SERVICE: All packages must be 4lbs or less to be considered for 1 flat fee of $16.99. Orders shipped via US POSTAL SERVICE will NOT receive a tracking number, or guaranteed delivery date, or product insurance. If you wish to have product insurance, guaranteed delivery date and a tracking number, please select STANDARD SHIPPING for your order.

 

Any applicable duties, taxes, and tariffs are the responsibility of the recipient and will be paid by the recipient upon delivery in the destination country.

 

Your order will be canceled if you do not reply or accept additional charges within five business days.

 

If you have further questions regarding shipping and handling or our return policy please contact:

 

Toll Free: 1-855-717-9103 Ext. 21

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